911 Silent Call Procedure

The Silent Call procedure is a unique program in the Massachusetts Enhanced 9-1-1 system that allows a caller who is unable to verbally communicate their emergency over the phone to receive the appropriate response.

If you need to call 9-1-1 and you are unable to speak for any reason, such as a physical disability, domestic violence or home invasion follow these simple steps using a wireline touchtone phone:

FIRST DIAL 9-1-1

When the call is answered, indicate your need by pressing the appropiate number on your telephone:

If you need:
POLICE press 1

If you need:
FIRE DEPT. press 2

If you need an:
AMBULANCE press 3

**Only available from a wire line Touch-Tone phone in Massachusetts**

The 9-1-1 dispatcher will send the appropriate responding agencies!

REMEMBER...THE SILENT CALL PROCEDURE ONLY WORKS FROM A LANDLINE TOUCHTONE TELEPHONE AND THE DISPATCHER MUST FIRST ANSWER BEFORE PRESSING BUTTONS.